Oral Language Proficiency Level of International Business Process Outsourcing Agents

the underlying structure of language proficiency and the proficiency level

هدف از انجام این تخقیق بررسی رابطه احتمالی بین سطح مهارت زبان خارجی (foreign language proficiency) و ساختار مهارت زبان خارجی بود. تعداد 314 زبان آموز مونث و مذکر که عمدتا دانشجویان رشته های زبان انگلیسی در سطوح کارشناسی و کارشناسی ارشد بودند در این تحقیق شرکت کردند. از لحاظ سطح مهارت زبان خارجی شرکت کنندگان بسیار با هم متفاوت بودند، (75 نفر سطح پیشرفته، 113 نفر سطح متوسط، 126 سطح مقدماتی). کلا ...

Modelling Service Level Agreements for Business Process Outsourcing Services

Many proposals to model service level agreements (SLAs) have been 1 elaborated in order to automate different stages of the service lifecycle such as 2 monitoring, implementation or deployment. All of them have been designed for 3 computational services and are not well–suited for other types of services such 4 as business process outsourcing (BPO) services. However, BPO services sup5 ported by...

Modes of Governance in Business Process Outsourcing:

"Outsourcing success it's all in Governance" reported Lauren Bielski in the ABA Banking Journal 2006 [6] and consequently, governance represents the key concept when discussing outsourcing in practice. However, when analyzing the business process outsourcing practice of Swiss Retail Banks, governance aspects seem so far only to play a minor role in the evaluation of outsourcing decisions. This ...

Automatic large-scale oral language proficiency assessment

We describe first results obtained during the development of an automatic system for the assessment of spoken English proficiency of university students. The ultimate aim of this system is to allow fast, consistent and objective assessment of oral proficiency for the purpose of placing students in courses appropriate to their language skills. Rate of speech (ROS) was chosen as an indicator of f...

Business Process Outsourcing: An Exploratory Study